Website Support & Maintenance
Content updates, bug fixes, and new features. Full scope and care for the web portfolio.
Learn MoreOngoing Support
Your Websites Are Our Job. Yours Is Running Your Business.
One partner for your entire portfolio. Day-to-day requests, security, hosting, and compliance handled by people who already know healthcare.
Schedule an IntroServices
Everything Your Web Portfolio Needs, Under One Roof
Managed Hosting
Fast, secure, fully managed hosting with BAA-ready terms. Daily backups, proactive patching, and 24/7 uptime monitoring included.
Learn MoreSecurity & Compliance Monitoring
Patching, WAF, vulnerability scanning, and incident response. Always on.
Learn MoreReporting & QA
Monthly reporting, staging QA, and release management across your full portfolio. Clear visibility for marketing, finance, and leadership.
Learn MoreWhy Carenetic
Why Organizations Choose Us for Support
Your marketing team was hired to run strategy, not babysit websites. But right now, a simple content change means figuring out which vendor manages that site, digging up credentials that may not work, and navigating whatever process that vendor requires. Meanwhile, a doctor is emailing about an outdated bio, the C-suite wants a performance report, and three regional managers need updates by Friday.
We take the entire operational burden off your plate. One team that already knows healthcare, one support channel for every site in your portfolio, and response times measured in hours, not weeks.
How It Works
A Simple, Predictable Process
Three phases of engagement, all designed around your time.
1
Submit & Prioritize
You submit requests through our support portal or email. We triage within 24 hours with a clear scope and timeline.
2
Execute & Test
Our team executes work against staging first. Changes get tested and reviewed before going live. Zero surprises in production.
3
Report & Track
You get a monthly report showing every ticket, hours spent, sites touched, and compliance status. Full transparency for your leadership.
FAQs
Common Questions
Do we need to rebuild our sites before onboarding?
No. We work with whatever you have. We can take over your current sites as-is, stabilize urgent issues, and establish a reliable support workflow first. Rebuilds are optional and usually phased in later when timing and budget make sense.
What's your response time?
Non-automated first response within 24 hours. Average resolution under 48 hours. Urgent issues like site outages or broken appointment forms are escalated immediately. You track every ticket in the support portal — no wondering what's happening.
Can we share retainer hours across our portfolio?
Yes. Hours are shared across all your sites as a single monthly bucket. There's no per-site minimum and no pre-allocation required. Unused hours roll forward to the next month.
Do you only work with WordPress?
No. We support WordPress, custom CMS, legacy platforms, and static sites. Our rebuild platform is WordPress-based, but our support team handles mixed portfolios. You get one operational point of contact regardless of what's under the hood.
What do monthly reports include?
Every monthly report covers tickets resolved, hours spent per ticket, sites touched, and current compliance status. Each line item shows exactly what was done and time used. The format is designed for visibility across marketing, finance, and leadership.
Do we own our websites?
Yes. You own your theme, content, database, and domain. No proprietary lock-in. If you ever need to move to a different partner, you leave with everything — no forced rebuild required.
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