Reduced request turnaround by 47% while standardizing governance across locations.
View Case StudyPost-Launch Support
Website Support & Maintenance
An outsourced web team that feels like they're in-house. We handle daily requests, fixes, and governance so you can focus on strategy.
“Honestly, I forget they're not on our payroll. They know our brands, our locations, our compliance requirements. They just handle it.”
This is for you if
Marketing leaders at multi-location healthcare groups who need a reliable web team without the overhead of hiring one.
Not the right fit
Organizations that already have an in-house web team and just need a vendor to execute one-off tasks.
What You Use Us For
Everything your websites need, handled by one team that already knows healthcare.
Content Updates
- Provider bios & headshots
- Service & location changes
- Holiday hours & announcements
Technical Fixes
- Broken forms & plugin conflicts
- Speed & mobile issues
- Core & theme troubleshooting
Security & Compliance
- Plugin, theme & core updates
- SSL & patch management
- Accessibility monitoring
New Pages & Features
- Landing pages & campaigns
- New location pages
- Form & integration builds
Why This Is Different
You've worked with agencies before. Here's why this won't feel like that.
The Typical Agency
- Even simple requests take longer than they should
- You explain your industry on every call
- Website work is bundled into a vague retainer with SEO, social, and “strategy”
- You have no idea what they actually did last month
- When you switch agencies, you start from scratch
Working With Carenetic
- Response in 24 hours, resolution in 48 hours or less
- We already know HIPAA, provider bios, multi-location SEO, and your scheduling tools
- Your hours are only for website work. Nothing hidden, nothing bundled
- You get a full accounting of every hour, every ticket, every site, every month
- You own your website. Switch agencies tomorrow and keep everything
Full Transparency
You See Everything We Do
Every month, you get a complete accounting of every ticket resolved, every hour spent, and every site touched across your entire portfolio. No black boxes. No vague “maintenance” line items.
Your CFO will love it. Your CEO will finally stop asking what the web team actually does.
| Site | Tickets | Hours | Status |
|---|---|---|---|
| mainstreetdental.com | 4 | 3.5 | Resolved |
| apexvisioncare.com | 2 | 1.5 | Resolved |
| brightsmilepediatrics.com | 6 | 5.0 | Resolved |
| coreorthosports.com | 1 | 0.5 | Resolved |
| lakesiderehab.com | 3 | 2.0 | In Progress |
| Total | 16 | 12.5 |
Pricing
How Many Hours Do I Need?
Every portfolio is different. Here's where most clients start.
Multi-Brand Portfolio
Separate domains per brand
~30 min/site/month. A 20-site portfolio typically starts at 10 hrs/mo
Single-URL Setup
One domain, many locations
Scales with location count and change volume. Most start at 10–15 hrs/mo
High-Change Environment
Frequent provider updates, new locations, campaigns
20–40+ hrs/mo depending on request volume
Two Ways to Use Your Hours
Use It As You Go
Steady stream of tickets, edits, and fixes. Hours match workload month-to-month.
Bank Hours for Projects
Light months build a balance. Use banked hours for landing pages, redesigns, or big rollouts.
Either approach works. Most clients blend both depending on the quarter.
Real Results
Frequently Asked Questions
Do we need to rebuild our websites before you can start managing them?
No. We can take over your current sites as-is, stabilize urgent issues, and set up a reliable support workflow first. Rebuilds are optional and usually phased in later when timing and budget make sense.
What happens when we submit a support request?
You submit a ticket and a real person responds within 24 hours. Most requests are resolved within 48 hours, and urgent issues like outages or broken forms are escalated immediately. You can track status for every ticket in the support portal.
Can you manage websites that aren't built on WordPress?
Yes. While our rebuild platform is WordPress-based, our support team works across other CMS platforms too, including legacy and custom setups. We become one operational point of contact across your mixed portfolio.
How do retainer hours work across multiple websites?
Retainer hours are shared across your full portfolio as one monthly bucket. There is no per-site minimum and no pre-allocation required. Unused hours roll to the next month.
What kind of reporting do we get each month?
You receive a monthly report with tickets, hours, sites touched, and current status. Each line item shows what was done and time used. The report is designed for marketing, finance, and leadership visibility.
How is this different from working with a full-service marketing agency?
We are website-operations focused, not a bundled full-service marketing retainer. Your hours are used only for website work, with clear reporting and faster turnaround. The team is built around healthcare-specific workflows and compliance realities.
What does HIPAA-compliant hosting actually include?
It includes BAA-ready terms, SSL/TLS encryption, WAF and DDoS protections, automated backups, patch management, and uptime monitoring. We manage the hosting stack so your team has one accountable operator.
Do we own our websites if we work with you?
Yes. You own your theme, content, database, and domain. We do not use proprietary lock-in, so you can transition without a forced rebuild.
What's the minimum commitment to get started?
The retainer starts at 10 hours per month at $160/hour, with volume discounts at higher commitments. There is no long-term lock-in, and changes can be made with 30 days notice. On-demand tickets are also available for occasional needs.
How quickly can you take over our existing websites?
Most onboarding takes 1–2 weeks depending on portfolio size and platform complexity. Mid-size portfolios are often operational in about 5 business days. Larger portfolios are phased, with critical sites stabilized first.